Refund policy

Refund policy

Nusling Return & Refund Policy

30-Day Satisfaction Guarantee

We stand behind Nusling. If you're not satisfied with your purchase, let us know within 30 days of your order date and we'll arrange a full refund - no complicated hoops.

How It Works

Try Nusling as directed for up to 30 days. If you're not happy with your purchase, simply get in touch and we'll refund it - even if the jar has been opened or partially used.

To Request a Refund

• Email us at nusling.store@gmail.com within 30 days of your purchase date
• Include your order number and let us know you'd like a refund
• Return any remaining product (opened or unopened) to: Nusling Returns: 2/65 Sandgate Rd, Albion, QLD 4010 Australia

Refund Processing

Once we receive your return, your refund will be processed within 2-5 business days to your original payment method. Customers are responsible for return shipping costs.

Not Eligible for Refund

• Requests made more than 30 days after the purchase date
• Products not purchased directly from nusling.store

Your Rights Under Australian Consumer Law

This 30-day satisfaction guarantee is offered voluntarily and in addition to the rights and remedies you're entitled to under the Australian Consumer Law (ACL). Nothing in this policy limits or replaces those rights. Under the ACL, you may be entitled to a repair, replacement, or refund if a product is faulty, not of acceptable quality, or does not match its description. For more information, visit the ACCC at consumer.gov.au.

Questions?

Contact us at nusling.store@gmail.com and we'll be glad to help.